Feature addition - Archiving patients

Product design at Emmetros

Company overview

Emmetros is a company that offers a platform called SparxConnect for healthcare professionals' communication and care planning. The business has created a platform that helps healthcare professionals, caregivers, and patients communicate with one another. The platform includes patient care capabilities for healthcare providers, such as tools to track patients' progress; and for patients, such as timed delivery of education resources throughout their care journey. Before transitioning into the patient engagement space, the application helped with residential care and long term care where patients' families are connected with their care team and could easily share information related to their loved one to better their quality of care.

Project Definition

Our patient engagement platform had received feedback from customers for a new feature. The feature was to allow healthcare providers to archive patients without deleting them from the system, which would help clean up their patient lists and ensure that relevant patient data is not lost in case they come back for additional procedures or care in the future.

My role

  • Lead designer

  • project manager

Objectives

The primary objective of the new feature was to provide healthcare providers with the ability to remove patients from their active patient lists without losing their data. The feature needed to address the following challenges:

  • Healthcare providers needed a way to clean up their patient lists without deleting patients and losing relevant data.

  • Performance concerns that could arise with a growing patient list.

  • The new feature needed to be easy to use and not add an additional burden to the healthcare provider's workflow.

Approach

I began the project by conducting a review of the current patient engagement platform and gathering feedback from healthcare providers who had used the system and what their expectations are for a feature like this. Based on our research, we developed a design concept that included the following features:

  • The ability for healthcare providers to archive patients without deleting them from the system.

  • The ability for healthcare providers to search for archived patients and restore them to their active patient list.

  • The ability for healthcare providers to view patient data for archived patients, including their patient details previous procedures.

  • Maximize performance and reduce load times by segmenting active and archived patients.

After organizing several discovery and technical feasibility discussions with relevant team members, we settled on a phase 1 scope of this feature. After this point my teammate and I began working on project requirements and wireframing the first iteration of this feature.

Wireframes + Mockups

The new feature was designed to fit seamlessly into the workflows we already had set up.