Design Lead: Clinical Holter Monitoring Platform

My role

UX lead / Acting design manager

My role combined strategic product leadership, hands-on design guidance, and team development. I was responsible for:

  • Setting product and experience direction aligned to clinical, regulatory, and business goals

  • Leading and mentoring a team of four designers with varied experience levels

  • Partnering with Product, Engineering, Clinical, and Regulatory leads as a strategic design counterpart

  • Translating ambiguous clinical needs into clear product requirements

  • Managing stakeholder expectations and delivery timelines

context

Myant’s mission is to enable better patient outcomes through continuous monitoring and personalized care. Its digital health platform uses Skiin garments to keep users connected to their circle of care.

The project I led focused on adapting the existing Skiin chest strap for use as a clinical Holter monitor, a device worn continuously to capture ECG data and diagnose intermittent heart rhythm issues. At the time, partnerships with clinics were already underway, creating real delivery pressure. Clinical trials were expected to begin within three months, requiring design, engineering, and integration work to move forward in parallel.

summary

At Myant Health, I led the design and delivery of a clinical Holter monitoring experience using the existing Skiin chest strap. This challenge extended well beyond UX execution. It required setting clear product direction amid ambiguity, mentoring and unblocking a growing design team, and partnering closely with engineering, clinical, and regulatory stakeholders.

The focus of this work was not only the product outcome, but how design leadership enabled the team to move quickly without compromising safety, quality, or confidence for both patients and clinicians in a regulated medical environment.

Design challenges

There were two primary challenges to overcome in this project:

  1. Designing for Dual Users: Patients & Clinicians

    • Patient needs:

      • Confidence that the device was working correctly

      • Clear feedback on signal quality and connection status

      • Minimal cognitive load and simple support flows

      Clinician needs:

      • Visibility into test progress

      • Trust in data accuracy and continuity

      • Ability to flag issues and intervene when necessary

  2. Delivery constraints

    • Aggressive timelines driven by external clinical partners

    • Regulated medical environment requiring careful validation

    • Existing platform architecture not built for this use case

    • Integration work happening in parallel with design

    • Limited team capacity with varying levels of experience

Establishing direction and focus

My first priority was to create clarity both in what we were building and how the team would get there. I conducted an audit of the existing platform capabilities to understand where significant changes needed to be addressed. I defined the must-have vs nice-to-have features for MVP, documenting the trade-offs.

With external clinical commitments already in motion, leadership under pressure became a critical part of the work.

Coaching and people management

One senior designer on my team was struggling with over-commitment and prioritization, which began to impact individual progress and team progress. As their manager, I addressed this by:

  • Establishing consistent 1:1s and weekly check-ins

  • Breaking work into smaller, achievable tasks with realistic deadlines

  • Taking on more stakeholder communication to reduce external pressure

  • Making myself available for ongoing support and unblockers

Team-Level leadership

At the team level, I focused on operational clarity:

  • Created a clear workback plan tied to the clinical delivery date

  • Established JIRA as the shared source of truth

  • Enforced regular re-prioritization checkpoints allowing the team to express concerns on feasibility

  • Actively managed stakeholder expectations and scope

These practices helped the team stay focused, aligned, and confident during a high-stakes delivery.

Outcome

  • Delivered a working clinical MVP by year-end

  • Enabled beta testing within a real clinical setting

  • Established reusable processes for future clinical feature development

Impact beyond the product

The impact of this work extended beyond shipping a clinical MVP:

  • Strengthened design team collaboration

  • Improved clarity around ownership, expectations, and decision-making

  • Demonstrated the value of UX leadership in a regulated, high-stakes environment